Terms of Service

1. The service

Publishly lets agencies and teams plan, approve, schedule and publish content to social platforms, and read and reply to messages and comments through those platforms’ official APIs. Publishing depends on the platforms and on our publishing provider; we do not guarantee that a platform will accept every post, or that a platform’s API will remain available.

We provide Publishly as a subscription service. These terms, the Privacy Policy and the Refund & Cancellation Policy together form the agreement between you and us. If you have signed a separate written agreement with us, that agreement takes precedence where it conflicts with these terms.

2. Eligibility and accounts

You must be at least 18 years old to use Publishly. If you use it on behalf of an organisation, you confirm that you are authorised to accept these terms for that organisation, and “you” means both you and that organisation.

You need a Google account to sign in; we do not issue passwords. You are responsible for everything done under your account, for the people you invite and the roles you give them, and for keeping your own devices and Google account secure. Tell us at hello@publishly.now as soon as you believe an account has been used without permission.

3. Your content and connected accounts

You keep all rights to the content you upload and publish. You grant us only the permission needed to store references to it, show previews to you and to the reviewers you choose, and transmit it to the platforms you select — for as long as you use the service, and for no other purpose.

You confirm that you own or are licensed to use everything you publish, that you are authorised to connect and post to every social account you add, and that your content complies with each platform’s rules and with applicable law.

Media files are transferred directly to our publishing provider and are never stored on Publishly’s own servers. We store the workflow around them: drafts, captions, schedules, approvals, statuses and the provider’s identifiers.

4. Our intellectual property

Publishly, its software, design, documentation and brand — including the Publishly name, logo and the phrase “Every brand. Perfectly in sync.” — belong to us. Your subscription grants you the right to use the service, not to copy, resell, white-label or create derivative works from it.

Feedback you send us is welcome and we may act on it freely, without obligation or payment to you. Nothing in this section gives us rights to your content.

5. Plans and payment

Publishly is a paid subscription with no free trial: a new agency chooses a plan before it can add companies or publish. Plan prices, limits and add-ons are shown on the pricing page at the time of purchase, and the plan you choose sets the number of companies, connected accounts and team members you may use. Additional connected accounts and companies can be bought as add-ons at the published price; server-side limits stop an agency from exceeding what it has paid for.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Subscriptions renew automatically each month or year until cancelled. You can cancel at any time from Billing and keep access until the end of the period you have already paid for. Taxes and local currency conversion are applied by Paddle at checkout according to your billing country.

We may change prices for future billing periods. We will tell you at least 30 days before a price change affects your subscription, and you may cancel before it takes effect.

6. Acceptable use

Do not use Publishly to send spam or bulk unsolicited messages, to harass, threaten or impersonate anyone, to publish unlawful, infringing or deceptive content, or to attempt to reach another customer’s data.

Do not reverse engineer, decompile, scrape or resell the service, circumvent plan limits or rate limits, or use it in a way that degrades it for other customers or breaches a social platform’s terms.

We may suspend or limit an account that breaks these rules, that a platform or our provider flags for abuse, or that puts the service or other customers at risk. Where it is reasonable to do so, we will tell you first and give you a chance to put it right.

7. Client review links

Review links let people without an account see and approve the posts you choose to share. Anyone holding the link can view those posts until it expires or you revoke it, so share links only with the intended reviewer.

You are responsible for what you expose through a link and for revoking links you no longer need. We record when a link is opened and what was decided, so you have a record of approvals.

8. Third-party platforms and providers

Publishly works on top of social platforms and service providers listed in our Privacy Policy. Your use of each social platform is also governed by that platform’s own terms, and connecting an account authorises us to act on that account on your instructions.

Platforms and providers may change, restrict, price or withdraw their APIs at any time, and may reject, delay or remove content for reasons outside our control. We are not responsible for their decisions, outages or policy changes, and such events are not a failure of the service on our side.

9. Availability, support and changes

We work to keep Publishly available and improve it continuously, but we do not promise uninterrupted service. Planned maintenance is scheduled to minimise disruption wherever possible.

Support is by email at hello@publishly.now. We aim to reply to every message within one business day.

We may add, change or retire features. If a change materially reduces what your plan provides, we will give you reasonable notice and you may cancel.

10. Termination

You can stop using Publishly and delete your agency at any time. Cancelling stops future charges; refunds are covered by the Refund & Cancellation Policy.

We may suspend or terminate an account that materially breaches these terms, that is used unlawfully, or where continuing would expose us or our providers to legal risk. We may also terminate for non-payment after notifying you.

When an agency is deleted, its workspace data is removed from our systems as described in the Privacy Policy. Content already published stays on the social platforms — deleting your Publishly account does not delete your posts from Instagram, Facebook or anywhere else.

11. Disclaimers

Publishly is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the service will be error-free, that every scheduled post will publish, or that analytics figures returned by a platform are accurate — those numbers are reported by the platforms, not calculated by us.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, for lost profits, lost revenue, lost data or lost goodwill, or for losses caused by third-party platforms or providers, however they arise.

Our total liability for all claims in any twelve-month period is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot be excluded by law, including liability for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

13. Indemnity

You will indemnify us against claims, damages and reasonable costs arising from content you publish through Publishly, from your use of a connected account you were not authorised to use, or from your breach of these terms or of a platform’s rules.

14. Force majeure

Neither party is liable for a failure to perform caused by events beyond its reasonable control, including outages of internet infrastructure or third-party platforms, cyber-attack, natural disaster, war, civil disruption, or measures imposed by a government or regulator.

15. Changes to these terms

We may update these terms. Material changes are announced in the app or by email at least 30 days before they take effect, and the date at the top of this page always shows the current version. Continuing to use Publishly after a change takes effect means you accept the updated terms; if you do not accept them, cancel before that date.

16. General

You may not assign this agreement without our written consent. We may assign it to a successor in connection with a merger, acquisition or sale of assets, on notice to you.

If any provision is found unenforceable, the rest stays in force and the provision is applied as closely as possible to its original intent. A delay in enforcing a right is not a waiver of it.

These terms, together with the Privacy Policy and the Refund & Cancellation Policy, are the entire agreement between you and us about the service and replace any earlier understanding.

17. Complaints and disputes

Questions about a payment, an invoice, a refund or a chargeback are handled by Paddle.com as Merchant of Record, under Paddle’s buyer terms; Paddle can be reached at paddle.net.

For anything else, write to hello@publishly.now first. We aim to acknowledge a complaint within two business days and to resolve it within 30 days. Most issues are settled this way, and we ask you to contact us before starting formal proceedings.

18. Contact

Publishly — hello@publishly.now. Written notices to us should be sent to that address; notices to you are sent to the email address on your account or shown in the app.