Refund & Cancellation Policy
Last updated 20 September 2026
Publishly is a subscription service billed monthly or yearly through Paddle, our Merchant of Record. Here is how cancellations and refunds work.
No free trial
Publishly has no free trial: you choose a plan and pay through Paddle before adding companies. If it is not what you expected, use the 14-day refund below.
Cancelling
You can cancel any time from Billing → Manage subscription (Paddle customer portal). Your plan stays active until the end of the period you already paid for, and no further charges are made.
Refunds
If Publishly did not work as described and we could not fix it, contact us within 14 days of the charge and we will refund that payment in full. Refunds are processed by Paddle to the original payment method, usually within 5–10 business days.
We do not refund partial periods after cancellation, or charges older than 14 days, except where the law requires it.
Plan changes
Upgrades take effect immediately and are prorated by Paddle. Downgrades apply at the next renewal.
Contact
Email hello@publishly.now with the agency name and the invoice number. Paddle also offers support at paddle.net.
Questions? Email hello@publishly.now.