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Talk to us.
Questions about plans, platforms, billing or a larger agency setup? Send an email and a person replies.
For anything — sales, support, billing, partnerships. Include your agency name; for billing questions add the invoice number so we can find it quickly.
hello@publishly.nowBilling and refunds
Payments and invoices are handled through Paddle. Our 14-day money-back terms are in the refund policy.
Read the refund policy →Frequently asked questions
Questions agencies ask us.
Is there a free trial?
No. Choose a plan and pay securely through Paddle. Our refund policy gives you 14 days after the first payment to change your mind, for any reason.
What counts as a company?
A separate client or brand workspace with its own calendar, connected accounts, approvals and conversations. Your agency can hold as many companies as your plan allows.
What counts as a connected account?
One linked social profile or page. An Instagram account and a Facebook Page count as two accounts.
Which platforms can I publish to?
Instagram, Facebook, TikTok, LinkedIn, X, YouTube, Threads, Pinterest and Google Business Profile, with WhatsApp and Telegram in the inbox. Available formats and publishing features vary by platform and account type; Publishly shows what each platform allows before you post.
Can I connect accounts used in another tool?
Yes. Connect your existing social accounts through the supported authorization flow. Posts, media or history from another tool are not migrated automatically.
Can I customize each platform's post?
Yes. Write one caption, then adjust the text, first comment and supported platform-specific options per platform inside the same composer, with a preview for each.
How do approvals work?
Your team reviews content internally first. When client approval is required, the client reviews through a share link. Only approved content can be scheduled.
Do clients need an account?
No. Clients review and approve through a secure share link — on any device, no signup or login.
What if one platform fails?
You see the result for each target account. If Instagram fails but Facebook succeeds, the post is marked partially published with the reason, and you can fix and retry only the affected target.
Can I restrict team access by company?
Yes. Admins can give a member access to all companies or only selected ones, within the permissions available on your plan.
How is billing handled?
Payments are handled through Paddle, our payment partner, which issues invoices and applies local taxes. Manage, change or cancel your subscription from Billing.
Where are media and messages stored?
Media and social conversations are handled through the connected publishing provider. Publishly stores workflow metadata — your calendar, approvals and settings.